Just got the N97 on 26th August on orange. Switched it on and everything worked, was able to acess the intenet through packet data on the web browser on the phone – orange sent me the 2 automatic texts that set the settings – and was lso able to set up to connect to internet through my home WLAN. Everything worked great!   On 28th August my old number was ported over from O2 to the Orange contract. The phone and text worked but i quickly realised that the internet would no longer work – kept getting "no gateway reply" whether on WLAN or packetdata, nor would MMS. When i returned home the N97 would no longer connect to my WLAN. After calling customer service i waited the 24 hours, but the N97 was no different – still no internet through packet data or my WLAN, and no MMS facility either . another call to CS and they redid the porting of the number. A few hours later and I am able to connect to the net through my home WLAN again, but not the N97 browser through packet data, and mms still not working.   Is this likely to be the telephone at fault or Orange?   I have tried the soft reset but nothing changed – will a hard reset make the phone start again from scratch?   if i do a hard reset, I know i lose a lot of the applications, but do i lose the whole operating system (like when formatting a computer?)   What destinations should i be able to see in the connectivity settings for it to work properly?   If i do a hard reset, and switch the phone on, will it be exactly the same as when i took it out of the box so Orange sees it as a new account and resends the texts with settings?   It appears that no gateway reply is quite common on WLAN connection, but what about packet data, does this make it more likely to be Oranges system not recognising my telephone number and so not allowing the connection?   Any advice appreciated, thanks.